Location Truro
Discipline: Support
Salary: £Up to £12.82 per hour
Contact name: Thandiwe Major

Job ref: CRW246_1623143688
Published: 14 days ago
Startdate: ASAP

Fixed Term Contract

We're currently seeking Administrators based in and around Cornwall to work within a state of the art, high output diagnostics laboratory environment as part of the UK's NHS Test and Trace programme.

As well as playing a vital role in supporting society's return to a more normal way of life by helping to break the chains of COVID-19 transmission, you will also gain invaluable experience and exposure to some of the country's most highly skilled individuals in the scientific community.

This represents a once in a lifetime opportunity to go above and beyond to support public health, while also developing first-rate technical skills and setting your Scientific career up for future success.

You will be joining a supportive environment and will be provided with training and accreditation for the role and processes you are required to undertake.

Your responsibilities:

As an Administrator you will be delivering an effective and competent level of administrative support to the Asymptomatic Covid-19 Test Teams. You will effectively communicate with staff at all levels of the Trust, partner agencies, corporate organisations and members of the public, demonstrating the Trust values. You will establish and co-ordinate events on behalf of the Asymptomatic Covid-19 Test Teams.

You are expected to work unsupervised whilst using your on own initiative, with a flexible/adaptable approach, ensuring work is completed within agreed timescales, to a high standard, and ensuring a timely response to requests for information or support.

As an Administration, you will undertake general office duties such as the taking of minutes and the typing of minutes/reports/letters, filing, answering telephones, photocopying / scanning. This will also include organising and scheduling meetings/appointments and making travel arrangements, as well as selecting, retrieving and collating papers and information for meetings, committees, enquiries for the Pathology Support Manager in an orderly and timely manner.

On a day to day, you will deal with routine enquiries from staff or members in a pleasant and helpful manner, using tact, and accurately communicating relevant information.

Part of your role, you will undertake stock control and ordering for both LAMP and Lateral Flow Device test regimes. On a day to day, you will prepare reports from Trust systems and meet national reporting requirements and deadlines.

You will develop and maintain spreadsheets and databases as required, accurately inputting, and retrieving data, transferring data and information into templates and presentations. This will include being responsible for responding to ad-hoc data requests for information held in various databases and developing and maintaining efficient electronic and manual filing systems and ensure that computer files are maintained in line with departmental processes.

As an Administrator you will maintain a suitable office and working environment for team members, including filing and archiving documents, keeping stationery supplies ordered and accessible, distributing internal post, and requesting assistance from Cornwall IT Services, Estates or Hotel Services if required.

There may be the requirement to visit other sites if necessary.

In order to be successful, you'll need the following education, experience and skills:


  • Good standard of general education
  • GCSE Grade A-C (or equivalent) in English and Maths
  • Attainment of NVQ Level 3 or equivalent experience in administration.


  • Demonstrable experience in dealing with patients and members of the public.
  • Experience in an administrative role in a field with a Customer Care focus equivalent to NVQ Level3.
  • Demonstrable experience of working in an administrative environment and working with computerised data systems


  • Clear communicator with good telephone manner
  • Well-developed IT and keyboard skills
  • Good working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
  • Understanding of statutory obligations and standards relating to patient care and services e.g. NHS Constitution, Data Protection legislation, Safeguarding

In addition, the following education and experience are also desirable but not mandatory:

Please note that as a Lab Assistant, you are not required to have extensive experience across all desirable competencies described above and will be provided with training and accreditation for the roles and processes you are required to undertake.


  • Qualification in Administration


  • Demonstrable experience in working directly with clinicians, managers, and other staff on patient related concerns.
  • Demonstrable experience working in the NHS.
  • Experience supervising or managing others.


  • Working knowledge of PAS and Datix

In return:

As well as a competitive rate of pay, you'll receive comprehensive training on relevant lab procedures and equipment.

This role will work on a shift pattern will be confirmed once a consultant contacts you about the role.

You will also be joining a diverse and hugely welcoming team. Diversity at NHS Test and Trace is about reflecting the communities we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

This is literally a once in a lifetime opportunity to join a team of highly skilled individuals, all focussed on delivering the best possible outcome.

If you're ready for a new challenge and want to be part of the team delivering this essential lab work, please apply today.